We hope that you will love your new Senken knives and accessories as much as we loved making them, and your complete satisfaction is always our number one priority. If you have any questions or concerns about your purchase, we would be more than happy to help!
Changed your mind about your purchase? Don't worry, we understand - we offer a simple 30-day return policy on just about every product we offer. The process is straightforward and we are here to help with any questions that you have along the way.
Simply contact us at firstname.lastname@example.org with your order number and our Customer Care team will guide you through the return or exchange process.
When returning or exchanging your item, please ensure that it is in the original packaging and in brand new and unopened condition. You may re-use the original shipping box and packaging materials to ensure it arrives back safely. For domestic (USA) orders, we will provide you with a prepaid return label for your convenience.
Once we receive and inspect your return, refunds are credited back to the payment method used when placing the order, typically within 2 business days of receiving the return, but depending on your bank this may take up to 7 business days, less any applicable shipping or service fees.
For returns and exchanges that are used, sent back damaged, sent back with missing items, sent back after the return period, or when the wrong item is shipped back: if there is a problem with your returned items, we will reach out and notify you. Used or incomplete item sets that are returned cannot be resold, so in most cases we will not be able to accept a return, or your refund amount may be reduced by any applicable loss of value at our discretion. Returns must be scanned in by a shipping carrier within 30 days of the original delivery date of the order to be within the return period.
Exceptions to our Online Return Policy
The following items do not qualify for returns or exchanges:
- Custom orders, including items that are engraved or personalized
- Wholesale orders and other types of orders that are marked Final Sale
- Gift Cards
Retail Store Returns
If you purchased one of our products at a retail store location, returns are governed by the retail store where it was purchased from. As we do not have your purchase information, you will need to contact or visit the retail store to return your items. All retail stores we sell in do have a return or exchange period; please contact the retail store location for specific details.
Damaged or Incorrect Order
Please open and inspect your order upon receipt and contact us right away if there is a problem. Please include your order number. In order for our transit insurance to be usable, you must let us know within 3 calendar days of delivery date of the item that there are defects or damage to the items you purchased. Once we have verified the issue, we will send you a replacement item right away.
All of our orders are processed and fulfilled by our warehouse within 24 hours and often times much quicker than that. For this reason, we cannot accept order cancellations once your order has been placed. However, you can always return your item for a refund.