FAQs

I just placed an order, when will it ship?

We normally ship items out quickly within 24-48 hours. Average shipping times can be anywhere from 2-5 business days for US orders, and 7-14 business days for international orders, depending on the country you are located in.

Tracking numbers will be updated 1-5 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days, please email us at support@senkenknives.com.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 30-day money-back guarantee on all of our products. In order to complete your return, please contact us at support@senkenknives.com and follow the instructions given to you by our team. To be eligible for a return, your item must be in the same condition that you received it in and in its original packaging.

In the rare circumstance that you product arrives damaged, we will help you replace it as quickly as possible. Please send us an email at support@senkenknives.com providing us with images of the damaged item(s).

Can I cancel my order?

Because we work quickly to ship out your order, it unfortunately cannot be amended or canceled once you've placed it. You can always return any unwanted orders to us for a refund.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email at support@senkenknives.com and we will be happy to assist you in any way we can.