Shipping Information

SHIPPING

Shipping is FREE within the United States. Shipping costs are calculated by weight for international customers. All orders are shipped with Full Tracking and Insurance so you can rest assured that you will receive your order. Our Customer Care team is here to help answer any questions you may have by either by phone or email, we generally reply immediately but please allow up to two business days for a response during peak periods.

We will let you know as soon as your order has shipped. Orders will typically arrive between 2-5 business days within the US, and 5-7 business days internationally. We also offer Expedited Shipping options for an additional cost for orders within the United States. Please note that all shipping times (including Expedited Shipping) are estimates and not guarantees - we make every effort to ship quickly and use the fastest shipping services, but unforeseen delays may occur, particularly during peak periods. We are unable to refund shipping costs in the event of a transit delay by a shipping carrier.

For international customers, we are pleased to offer low-cost express shipping across the globe. Depending on your country, there may be a sales and/or import tax applied to your order. This amount is generally collected upon or after delivery of your package. Please note that it will be your responsibility to arrange payment for any fees or taxes that are levied by your government or the courier, as these are assessed by third parties not affiliated with our company.

All orders are Fully Insured and come with a Tracking Number that you can use to track your package. For package insurance eligibility on damaged, lost, or mis-delivered packages, please visit our Returns & Exchanges page.

IMPORTANT: Please ensure that the address you enter in during checkout is the correct address. We cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery. For packages to military bases, please ensure that you comply with local regulations and that you are able to accept a delivery of knives at your shipping address, as Senken Knives will not be responsible for deliveries that are destroyed, returned, or abandoned in such cases, and shipping costs (including return shipping charges) are not refundable or may be charged to your account. An additional handling fee may also be charged to your account balance in such cases. Additionally, for international customers, delivery should never be refused as your package will be abandoned or destroyed and we will not be able to issue a refund. A refused shipment does not constitute a return and you will not receive a refund.