Shipping Information

SHIPPING

Shipping is FREE within the United States. Shipping costs are calculated by weight for international customers. All orders are shipped with Full Tracking and Insurance so you can rest assured that you will receive your order. Our Customer Care team is here to help answer any questions you may have by either by phone or email, we generally reply immediately but please allow up to two business days for a response during peak periods.

We will let you know as soon as your order has shipped. Orders will typically arrive between 2-5 business days within the US, and 5-7 business days internationally. We also offer Expedited Shipping options for an additional cost for orders within the United States. Please note that all shipping times (including Expedited Shipping) are estimates and not guarantees - we make every effort to ship quickly and use the fastest shipping services, but unforeseen delays may occur, particularly during peak periods. We are unable to refund shipping costs in the event of a transit delay by a shipping carrier.

For international customers: we are pleased to offer low-cost express shipping across the globe. Depending on your country, there may be a sales and/or import tax applied to your order. This amount is generally collected upon or after delivery of your package. Please note that it will be your responsibility to arrange payment for any fees or taxes that are levied by your government or the courier, as these are assessed by third parties not affiliated with our company. The shipping carrier will make multiple attempts to contact you by phone and email to arrange for the payment of such fees and taxes if applicable. Failure to make the necessary payment and arrange final delivery with the shipping carrier may result in the package being returned, abandoned or destroyed, in which cases a refund cannot be processed for the order.

All orders are Fully Insured and come with a Tracking Number that you can use to track your package. For package insurance eligibility on damaged, lost, or mis-delivered packages, please visit our Returns & Exchanges page.

Shipping Carriers

  • For Domestic orders, we use one of the following Shipping Partners: USPS, UPS, Fedex.
    • Please note: if your address cannot receive mail by a specific carrier, please let us know before or right away after placing your order. If a package is undeliverable by a specific carrier and gets returned to us, it can be shipped out to you via another carrier but you will be responsible for reshipment costs.
  • For International orders, we use Fedex Express as our Shipping Partner.
    • Please note: we are unable to ship to P.O. boxes outside of the USA. Please ensure you use a shipping address that can receive mail via Fedex. In such a case, if the item is returned to us, we can reship the package to a different address but you will be responsible for paying shipping costs.

IMPORTANT: Please ensure that the address you enter in during checkout is the correct address. We cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery. For packages to military bases, please ensure that you comply with local regulations and that you are able to accept a delivery of knives at your shipping address, as Senken Knives will not be responsible for deliveries that are destroyed, returned, or abandoned in such cases, and shipping costs (including return shipping charges) are not refundable or may be charged to your account. An additional handling fee may also be charged to your account balance in such cases. Additionally, delivery should never be refused as your package may be abandoned or destroyed and we will not be able to issue a refund. A refused shipment does not constitute a return and you will not receive a refund.

Damaged or Incorrect Order

Please open and inspect your order upon receipt and contact us right away if there is a problem. Please include your order number. For damaged items, in order for our transit insurance to be usable, you must let us know within 3 calendar days of delivery date of the item that there are defects or damage to the items you purchased. We will be unable to process damage claims after this time frame. Our policy for damaged and defective items is to send a replacement - once we have verified the issue, we will send you a replacement item right away.

Order Cancellations

All of our orders are processed and fulfilled by our warehouse within 24 hours and often times much quicker than that. For this reason, we cannot accept order cancellations once your order has been placed. However, you can always return your item for a refund.

Order Not Received

While the vast majority of packages arrive without any issue, sometimes package couriers make mistakes. We are pleased to offer insurance on all packages that we ship out to our customers.

A package is considered lost in transit if it is not marked as delivered by the shipping courier on the order's tracking information after a certain amount of time has passed, depending on your location:

  • Orders sent to the USA (all 50 States): 20 Calendar Days after shipment
  • Orders sent to all other countries: typically around 45 Calendar Days (varies by country)

Once the above thresholds of time have elapsed, we will work with you to put in an insurance claim for your order and ship you out a new order to you with expedited shipping. Please note that we cannot speed up this process or replace orders until the requisite amount of time has passed.

If your order was marked as delivered but you have not received the package, please reach out to our support team as soon as possible. Importantly, insurance claims on packages that were marked delivered but that were not actually received must be submitted within 7 Calendar Days of the date of delivery indicated by the tracking information. Our included insurance will no longer be usable after this time frame.

Our team will assist you with locating the package, and if the package is indeed found to be lost or delivered to the incorrect location, we will work with you to submit an insurance claim and have a replacement item sent out as soon as possible. We may ask you to file a missing mail claim or police report depending on the circumstances - in cases where this is required for the investigation, you will need to file these reports in order to assist us with the investigation and receive a replacement order if necessary. Please note that per regulations, in such cases we will only be able to offer a full replacement item(s) and not a monetary refund.